Privacy Policy
At Rodeo Events, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform.
1. Information We Collect
Information You Provide:
- Account Information: Name, email address, phone number, password
- Payment Information: Credit card details (processed securely by our payment processor)
- Profile Information: Profile photo, preferences, communication settings
- Transaction Data: Purchase history, ticket information, donation records
- Communication Data: Messages sent through our platform, customer support inquiries
Information Collected Automatically:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, features used, time spent on platform, click patterns
- Location Data: Approximate location based on IP address
- Cookies and Tracking: Session data, preferences, analytics information
2. How We Use Your Information
We use your information to:
- Process ticket purchases, donations, and other transactions
- Send order confirmations, tickets, receipts, and event reminders
- Provide customer support and respond to your inquiries
- Communicate about events, updates, and promotions (with your consent)
- Improve our platform, develop new features, and enhance user experience
- Prevent fraud, ensure platform security, and protect user safety
- Comply with legal obligations and enforce our terms of service
- Generate anonymized analytics and reports for business purposes
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Event Organizers: When you purchase tickets, we share your name, email, and ticket details with the event organizer to facilitate event access and communication
- Nonprofit Organizations: When you make donations, we share donor information as required for tax receipts and donor acknowledgment
- Payment Processors: Stripe and other payment processors handle payment transactions and have access to payment information
- Service Providers: Third-party vendors who assist with email delivery, analytics, hosting, customer support, and other business operations
- Legal Requirements: When required by law, court order, subpoena, or to protect our rights and the safety of our users
- Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (SSL/TLS) and at rest
- Regular security audits and vulnerability assessments
- Access controls and multi-factor authentication requirements
- Secure payment processing through PCI-compliant providers
- Employee training on data protection and privacy practices
- Incident response procedures and breach notification protocols
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate or incomplete information
- Deletion: Request deletion of your account and personal data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing emails and promotional communications
- Data Portability: Receive your data in a structured, machine-readable format
- Object: Object to certain processing activities, including direct marketing
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis
To exercise these rights, please contact us at privacy@rodeotickets303.com.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
- Remember your preferences and settings
- Authenticate your account and maintain sessions
- Analyze platform usage, performance, and user behavior
- Deliver personalized content and relevant advertisements
- Measure the effectiveness of marketing campaigns
You can control cookies through your browser settings. However, disabling cookies may affect platform functionality and your user experience.
7. Third-Party Links and Services
Our platform may contain links to third-party websites, services, and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Rodeo Events is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it immediately. If you believe we have collected information from a child, please contact us at privacy@rodeotickets303.com.
9. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Account Information: Retained while your account is active and for 7 years after closure for legal and tax purposes
- Transaction Records: Retained for 7 years for accounting and legal compliance
- Support Communications: Retained for 3 years for quality assurance and dispute resolution
- Marketing Data: Retained until you opt out or request deletion
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at privacy@rodeotickets303.com.
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 5 above. Our legal basis for processing your information includes:
- Contract Performance: Processing necessary to provide our services
- Legal Obligation: Processing required by law
- Legitimate Interests: Processing for business operations and fraud prevention
- Consent: Processing based on your explicit consent (which you can withdraw)
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes via email or prominent notice on our platform. Your continued use of Rodeo Events after changes are posted constitutes acceptance of the updated policy.
14. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Rodeo Events Privacy Team
Email: privacy@rodeotickets303.com
Support: Contact Form
We will respond to your inquiry within 30 days.